or ("The Biggest, Most Important Secret to PR Success")
Dear Company ABC,
I just called you to interview you for an exciting, 2-page spread because I thought your product line was perfect for the feature. I checked your website first to find the number of your PR person, but all that I could find was a general number. Maybe you don't get a lot of press and don't have a PR person? I called the general number, and instead of talking to a person, I talked to your high-tech phone menu. I couldn't figure out which number to push as there was no marketing or PR option, so I pushed "0" for the operator.
Could you find someone a little more personable to be your operator? First, they assumed I was calling about selling you something and hung up. The second time, I got past the point where I introduced myself by blurting out "I'm a reporter from XYZ publication looking to interview your marketing person" faster than an assumption could be made. Expecting better, more responsive treatment, I was disappointed when this person said, "please hold" and put me directly to someone's voicemail. She didn't tell me who the person was, she didn't tell me when they would be in, all I got was "hi, this is Bob, I'm not in - leave a message!"
I could have been a little more diligent, since I really liked your product, but time was of the essence, so I moved to the next person on my list and called them, hoping to get a live person. Someone friendly answered the phone and now their products are featured in my article. What's wrong with this picture? Well, Company ABC, a whole lot - you missed out on free PR! How did this happen? Let's start at the beginning.
(Read on to learn the biggest, most important secret of PR Success.)
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